Well after much online mattress evaluation I ordered the Cal-King Nova Form Infinite Comfort Memory Foam Mattress from Costco.
It has the tempurpedic like foam in the top, and the Sleep Number like air bladders inside. For around $750 on sale if it works it is a fantastic bargain, and if not a small waste of time.
My biggest issue with Costco was what the return policy really is. I really wanted to know what Costco’s mattress return policy was. So I e-mailed back and forth and here is what the Costco employee said to my questions about the mattress return policy for Costco.
Here is the first e-mail he sent back. It contains my questions with his answers to them.
Dear David,
Thank you for your e-mail to Costco Wholesale.
Can you also tell me if we order the mattress online, how much is the delivery charge? No delivery costs.
How long can we use it before we decide if we want to return it or not? Return at anytime
How much does it cost to return it if we are dissatisfied? No Cost
How would we go about returning it if we were to do so?
We offer two convenient return options. Costco.com refunds include shipping and handling fees.
1. For an immediate refund, simply return your purchase to any Costco location. To find a location, please click http://www.costco.com/Warehouse/Locator.aspx.
2. Please reply to this e-mail at customerservice@costco.com with the following information if you are unable to return the product to the nearest Costco location due to product size and weight.
You will be contacted regarding your return within 5 to 7 business days. Please include your name, order confirmation number, phone number, and the reason for the return.
Thank you,
Devin
Costco Wholesale Corporation
I then sent an e-mail back to him asking him to clarify it a big and he replied.
Dear David,
Thank you for your e-mail to Costco Wholesale.
If you wish to return this item then I could do that for you, I just need confirmation. You can email me directly with your order# and the item/item number that
you are looking to return, and I will take care of it for you. devin.williams@costco.com. There is no cost for the process of returning an item, so
you will not be charged for the delivery or pick up of this item.
Thank you,
Devin
Costco Wholesale Corporation
So what I get from this is try it out, see if you like it, and if you don’t we will come and get it for no charge. Assuming this is true, then Costco just moved up another huge notch in my book.
We will be getting the mattress this week or so, but will not be setting it up for a few weeks as we have to paint the bedroom. As soon as the new bed arrives from Crate and Barrel, and the paint is up, then we will be setting up the bed and trying it out. I will report back then!
8 responses so far ↓
Kerry // Jan 7, 2008 at 1:46 pm
Hi. I found your entry and I am in a similar situation — I’m 42 yrs old, 6′ 4″, 205 lbs — looking for a Cal-King. I am thinking about the same mattress from Costco.com. I am looking forward to hearing what you think of it. When did you find it on sale? I’m seeing $899. Is there a coupon out there I am unaware of?
dk // Jan 9, 2008 at 12:14 am
Kerry,
It was on sale on the site, and I think expired around the first of the year.
The mattress arrived and is sitting in a box in our living room. It does not seem possible that all the parts are in the box as it is rather square and maybe 4 feet by 2 feet by 2 feet. It is very dense and heavy.
We are waiting for our bed which may take another month or two, and then putting the mattress on it.
dk
KD // Jan 12, 2008 at 8:47 am
I’m dying to hear what you think of your new mattress ??? Thanks a lot for the excellent analysis.
jandrh // Jan 28, 2008 at 11:04 pm
Thanks for your indepth review and info of these mattresses. We found the one at Costco as a result of your research and are hoping to purchase it soon. How soon do you think you will have yours set up to give us some more feedback? Do you have any idea what kind of foam is used in the sidewalls and how sturdy it is? Can the foam on top be replaced separately or is it all one unit? Is the pump real big or is it pretty compact? I can’t find much info about this mattress on the web.
Thanks!
dk // Feb 1, 2008 at 7:14 pm
jandrh,
I don’t have the answers to any of those questions yet. As soon as the bed arrives from Crate and Barrel we will take the Costco mattress out of the box. After it is set up, I will write up all that I see!
Johnny Wang // Feb 22, 2008 at 5:10 pm
I have read that some mattress companies will let you try out their mattress for up to 3 months and if you aren’t satisfied then you may return it at no cost/charge and you get your money back. Is it real? I’m not sure about every mattress company, but it doesn’t hurt to ask I suppose. I just called Banner Mattress and asked if they had a trial plan or anything of that nature. The following is information that I was able to extract from the El Cajon stores‘ associate.
Banner Mattress has a comfort policy that lets you use the mattress for up to 60 nights. If you are not satisfied with the mattress you can EXCHANGE it for another one.
There is a $50.00 delivery fee for the pick-up and return of the mattress. If you have the mattress picked up and your new one delivered the fee for all of the transportation that took place that day is $50.00. However, if you have them pick it up one day and then you choose another day to have your new mattress delivered you pay another $50.00.
Thankfully the associate added one last little tid-bit of information. As I was hanging up the phone I heard a voice echo, from what I was positive was the electrical outlet above my counter, “oh and one more thing”. Many people have experienced this. The mid hang-up brake stance.. while staring at something you thought you heard. It sort of reminds me of Columbo. You think your done but your not. Anyway, the wonderful associate informed me that there is a 20% RESTOCKING FEE. Not that big of a deal though (wink).
I only imagine that many mattress stores would have similar policies but I would encourage anyone who finds themselves in the market to ask if they can receive a free trial or at a minimum ask about one! That is if Costco doesn’t work for you.
Costco in this case does sound like a good way to go. Thanks for the info Dr. K!
spork // Mar 3, 2008 at 2:28 pm
any update on the bed? i’m thinking of buying this same mattress, but the reviews are far and between.
9598mommy // Mar 12, 2008 at 1:16 pm
I am in the process of returning a regular mattress set to Costco online. They do come and pick it up and it takes 7-10 days to receive your credit. What mattress did you finally get? Are you happy with it? My husband and I are tired of falling into the middle of the bed. My back aches every morning…my arms fall asleep….I toss and turn….help!!! Need mattress referral.
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