Comments on: Good Lenovo Customer Service http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/ The emanation point from San Diego Chiropractic to the world Mon, 30 Jan 2012 03:59:59 +0000 hourly 1 http://wordpress.org/?v=3.1.1 By: N.Ummed http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2924 N.Ummed Sat, 14 Mar 2009 07:20:21 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2924 I too had the email message to call to confirm credit card which I called my credit card company they said the order went through, and I called Lenovo and they said everything was fine. One week later it still was not shipped and I spoke to the supervisor who said that the order was still on hold then did expedited shipping. I have never had so many problems trying to buy a $2000 laptop in my life. I too had the email message to call to confirm credit card which I called my credit card company they said the order went through, and I called Lenovo and they said everything was fine. One week later it still was not shipped and I spoke to the supervisor who said that the order was still on hold then did expedited shipping. I have never had so many problems trying to buy a $2000 laptop in my life.

]]> By: Mike O http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2878 Mike O Tue, 13 Jan 2009 23:19:20 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2878 I made the mistake of ordering a Lenovo for my wife. After waiting the number of (excessive) days called out on the web site, I was informed that I should not pay attention to what was on the web site, it was wrong (!!!) All the while about 5 people were yelling and screaming in the background, so it was hard to hear. I believe 3 days is about appropriate to turn around a large, "in stock" purchase like the one I made. These people make George Bush look competent and professional! The only reason I did not cancel my order was because I figured that they were likely more incompetent at handling funds than their product and I would probably never see my money again if I canceled. I love my old Thinkpad, but never again. I made the mistake of ordering a Lenovo for my wife. After waiting the number of (excessive) days called out on the web site, I was informed that I should not pay attention to what was on the web site, it was wrong (!!!) All the while about 5 people were yelling and screaming in the background, so it was hard to hear. I believe 3 days is about appropriate to turn around a large, “in stock” purchase like the one I made. These people make George Bush look competent and professional! The only reason I did not cancel my order was because I figured that they were likely more incompetent at handling funds than their product and I would probably never see my money again if I canceled. I love my old Thinkpad, but never again.

]]> By: DC http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2866 DC Wed, 24 Dec 2008 17:07:41 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2866 I tried to purchase a Lenovo laptop on December 17th, received an e-mail confirmation with the items and their associated price. One week later I decided to track my order - the system should have been built by now and on its way to my address. After trying several times to click on the link without success, I called up customer service. I was told that my order had been canceled. What?!?! Yes, I ordered a laptop, a sleeve and a router. Lenovo incorrectly published the router for $13 on the website. I actually called them up to confirm that the price was right and that it was indeed a router. So apparently they canceled my order because the router was supposed to be $37. Really? First you cancel a large order because of $24? And you don’t e-mail or call the customer?!? And the best excuse: “It is not our fault, it is the system”. What?!? The system? Don’t you guys BUILD systems? Can you not control it? Argh. So in the end I ask to re-order the items. I told them that I wasn’t going to even argue about the price. All that I asked for is that they give me expedited shipping to that my order is not too delayed. Too much to ask? Apparently yes. Next time I checked my order, they had charged me for expedited shipping and handling. So now, they have put the order through for the 3rd time. Think they might get it right this time?!?! One more mistake and I’m canceling the entire thing. This is the WORST customer service ever. Better pray that I don’t have any issues with the machine. Really. Can you imagine what post-purchase service is like? I tried to purchase a Lenovo laptop on December 17th, received an e-mail confirmation with the items and their associated price.

One week later I decided to track my order – the system should have been built by now and on its way to my address. After trying several times to click on the link without success, I called up customer service. I was told that my order had been canceled. What?!?!

Yes, I ordered a laptop, a sleeve and a router. Lenovo incorrectly published the router for $13 on the website. I actually called them up to confirm that the price was right and that it was indeed a router. So apparently they canceled my order because the router was supposed to be $37. Really? First you cancel a large order because of $24? And you don’t e-mail or call the customer?!? And the best excuse: “It is not our fault, it is the system”. What?!? The system? Don’t you guys BUILD systems? Can you not control it? Argh.

So in the end I ask to re-order the items. I told them that I wasn’t going to even argue about the price. All that I asked for is that they give me expedited shipping to that my order is not too delayed. Too much to ask? Apparently yes. Next time I checked my order, they had charged me for expedited shipping and handling. So now, they have put the order through for the 3rd time. Think they might get it right this time?!?!

One more mistake and I’m canceling the entire thing. This is the WORST customer service ever. Better pray that I don’t have any issues with the machine. Really. Can you imagine what post-purchase service is like?

]]> By: Mohan Chintamaneni http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2799 Mohan Chintamaneni Wed, 20 Aug 2008 17:28:48 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2799 I Ordered one of their new Ultra Portables online . Casually looking at the Estimated ship date window, it was shocking to actually find that Lenovo would not ship till the next 30 Days (At the earliest). After making the call to the Call center, i was put on hold for what seemed like eternity. Notes: 1.Woman comes on the line, tell her of my intention to Cancel. 2. Im Interrogated (Rather Sternly), tell her the reason for my action. 3. She launches a into diatribe (Im an indian and so was she ) It feels like a fine selection of words roughly patched together by someone who clearly didnt understand what the hell she was talking about !.A Badger would have made more sense :( . 4.Patched onto Supervisor,finally Cancelled (but money still not refunded). I Dont Know but IBM had wonderful Customer Service and im thoroughly unimpressed by this Outfit's Professionalism. Thank God i didnt have to experience their Product. I Ordered one of their new Ultra Portables online . Casually looking at the Estimated ship date window, it was shocking to actually find that Lenovo would not ship till the next 30 Days (At the earliest). After making the call to the Call center, i was put on hold for what seemed like eternity.

Notes:
1.Woman comes on the line, tell her of my intention to Cancel.

2. Im Interrogated (Rather Sternly), tell her the reason for my action.

3. She launches a into diatribe (Im an indian and so was she ) It feels like a fine selection of words roughly patched together by someone who clearly didnt understand what the hell she was talking about !.A Badger would have made more sense :( .

4.Patched onto Supervisor,finally Cancelled (but money still not refunded).

I Dont Know but IBM had wonderful Customer Service and im thoroughly unimpressed by this Outfit’s Professionalism.
Thank God i didnt have to experience their Product.

]]> By: Jai http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2661 Jai Mon, 14 Jul 2008 19:03:18 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2661 Here is my story.. Placed an order for a desktop 06/19/08. I asked few memory questions to a rep and at the end of the chat, he requested to add his ID to my order so that he can expedite it. Order was shipped later than promise date and when I opened the package.. power cords, manuals, mouse, CD, etc were missing. Called back on 07/12/08 (India Call center) to report the missing item. An Indian rep talks in American accent to an Indian settled in America. Interesting... My wife couldn't understand most of what she was talking. Called many times on Monday to get an answer on this issue without much luck. Emailed the rep who asked me to put his ID. He is MIA. I am getting ready to call my Credit Card Company. This is the first and last time I WILL EVEN BUY FROM LENOVO. Here is my story..

Placed an order for a desktop 06/19/08. I asked few memory questions to a rep and at the end of the chat, he requested to add his ID to my order so that he can expedite it. Order was shipped later than promise date and when I opened the package.. power cords, manuals, mouse, CD, etc were missing. Called back on 07/12/08 (India Call center) to report the missing item.

An Indian rep talks in American accent to an Indian settled in America. Interesting… My wife couldn’t understand most of what she was talking.

Called many times on Monday to get an answer on this issue without much luck. Emailed the rep who asked me to put his ID. He is MIA.

I am getting ready to call my Credit Card Company. This is the first and last time I WILL EVEN BUY FROM LENOVO.

]]> By: tunacasserole http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2645 tunacasserole Thu, 03 Jul 2008 13:51:59 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2645 thanks to all who posted here. i was about to buy a lenovo thinkpad and after reading about this company's inability to comprehend how to serve customers who have the ability to do business with other companies who sell similar products, i am putting my purchase on hold. thanks to all who posted here. i was about to buy a lenovo thinkpad and after reading about this company’s inability to comprehend how to serve customers who have the ability to do business with other companies who sell similar products, i am putting my purchase on hold.

]]> By: Jerome David http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2622 Jerome David Mon, 02 Jun 2008 16:02:11 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2622 Here is my story...Received my Thinkpad day before yesterday and one of the screws behind the case was missing. The monitor had a few dead pixels and I got an answer from the customer service that it's normal for Lenovo to have 15 to 20 dead pixels. When I asked them to take it back, they were asking for re-stocking fee. Why should I pay re-stocking for their mistakes? Here is my story…Received my Thinkpad day before yesterday and one of the screws behind the case was missing. The monitor had a few dead pixels and I got an answer from the customer service that it’s normal for Lenovo to have 15 to 20 dead pixels. When I asked them to take it back, they were asking for re-stocking fee. Why should I pay re-stocking for their mistakes?

]]> By: Ashwini Jindal http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2611 Ashwini Jindal Wed, 21 May 2008 13:13:42 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2611 Hello Lenovo folks, I initially thought it was just me experiencing such a rude customer service. Having read all the blogs here i truly experienced the worst customer service experience in my truly whole life of ordering and buying products over the last 10 years. Not only were the customer service reps rude, they would hang up on the calls when trying ti understand what they mean as there English is of course hard to understand, even though I am from the same country as the customer reps (Sad to say this, hurt me to type this). I had ordered a laptop for my wife's birthday. There is no mention while ordering that the shipping address and billing address needs to be on the credit card and that they have to match. As many of us have felt this is ridiculous especially when it is not a common thing at all, and when you would like to surprise someone. Today May 21st, 2008, way past my wife's birthday I get an email saying that my order has been canceled, with out any notification or contact with me. Initially, I was asked to add the shipping address to the credit card which was a news to me (on the positive side I told myself, that I learned something that I did not know before). I added the address and then I get an email that your card has been processed and your order is being processed. After three days after making all the efforts to add the shipping address, I get an email saying the order is canceled. What an experience and my wife for who this was a loved birthday gift has no gift at all. I truly hope that someone would listen to this and respond and understand that there is HUGE gap between customer service and products for the customers. If there is no customer service there is no products for the customers. If the customer is not happy he will find other companies where he/she is treated well and with respect even if he has to let go some of the quality. I hope to see a response from highly respected people at this company. I will also be emailing this to the email addressed mentioned above. Hello Lenovo folks,

I initially thought it was just me experiencing such a rude customer service.
Having read all the blogs here i truly experienced the worst customer service experience in my truly whole life of ordering and buying products over the last 10 years.
Not only were the customer service reps rude, they would hang up on the calls when trying ti understand what they mean as there English is of course hard to understand, even though I am from the same country as the customer reps (Sad to say this, hurt me to type this).
I had ordered a laptop for my wife’s birthday. There is no mention while ordering that the shipping address and billing address needs to be on the credit card and that they have to match. As many of us have felt this is ridiculous especially when it is not a common thing at all, and when you would like to surprise someone.
Today May 21st, 2008, way past my wife’s birthday I get an email saying that my order has been canceled, with out any notification or contact with me.
Initially, I was asked to add the shipping address to the credit card which was a news to me (on the positive side I told myself, that I learned something that I did not know before). I added the address and then I get an email that your card has been processed and your order is being processed. After three days after making all the efforts to add the shipping address, I get an email saying the order is canceled. What an experience and my wife for who this was a loved birthday gift has no gift at all.
I truly hope that someone would listen to this and respond and understand that there is HUGE gap between customer service and products for the customers. If there is no customer service there is no products for the customers. If the customer is not happy he will find other companies where he/she is treated well and with respect even if he has to let go some of the quality.
I hope to see a response from highly respected people at this company. I will also be emailing this to the email addressed mentioned above.

]]> By: Serge http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2606 Serge Thu, 15 May 2008 11:33:50 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2606 Well mate, what can I say. maybe somebody did have a pleasant experience with them, but it wasn't me! I am so upset at Lenovo right now! I will not post here my experience with them, but if you want you might check here: http://turcanu.net/blog/2008/05/15/does-lenovo-really-provide-international-warranty-service-for-thinkpad-users/ I wrote a little story about it. All I can say is: Lenovo does not provide international warranty! Well mate, what can I say. maybe somebody did have a pleasant experience with them, but it wasn’t me!
I am so upset at Lenovo right now! I will not post here my experience with them, but if you want you might check here: http://turcanu.net/blog/2008/05/15/does-lenovo-really-provide-international-warranty-service-for-thinkpad-users/ I wrote a little story about it.

All I can say is: Lenovo does not provide international warranty!

]]> By: Mark Hopkins http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/comment-page-1/#comment-2569 Mark Hopkins Mon, 24 Mar 2008 11:33:59 +0000 http://www.bodyabcs.com/bwp/2007/05/good-lenovo-customer-service/#comment-2569 All, Clearly this website is an ongoing favorite for those searching on Lenovo and customer service. For those seeking help and advice on an active issue, I would suggest joining the Lenovo forum at http://forums.lenovo.com and sharing your experience there so that you may benefit from the advice and counsel of thousands of other members, from the forum moderators, or Lenovo itself. Best regards - hope to see you there. Mark All,

Clearly this website is an ongoing favorite for those searching on Lenovo and customer service. For those seeking help and advice on an active issue, I would suggest joining the Lenovo forum at http://forums.lenovo.com and sharing your experience there so that you may benefit from the advice and counsel of thousands of other members, from the forum moderators, or Lenovo itself.

Best regards – hope to see you there.

Mark

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